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KosovoPrivacy Policy
Who we are
Private Guide Bulgaria is part of Lemon Tours LTD. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website https://privateguidebulgaria.com/
What data do we collect?
We collect information from you when you use our services or visit our website. This information may include:
- Personal information such as your name, email address, travel preferences, and any other information you choose to provide.
- Payment information such as your credit card number and billing address.
- Technical information such as your IP address, browser type and version, operating system, and other similar information.
- Information about your use of our websites and services, such as pages visited, links clicked, and other actions taken.
How do we collect your data?
You directly provide Private Guide Bulgaria with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a contact form, or a customer survey, or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
How will we use your data?
We use this information to:
- Provide, maintain, and improve our tours and services.
- Personalize your travel experience.
- Communicate with you about travel plans, respond to inquiries, and provide customer support.
- Monitor and analyze usage of our websites and services.
- Email you with special offers on other products and services we think you might like.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with third parties in the following limited circumstances:
- With your consent.
- With service providers who perform services on our behalf, such as travel suppliers, payment processors, and hosting and maintenance services. These service providers are bound by strict confidentiality agreements and are only permitted to use your information in connection with the services they provide to us.
- To comply with legal obligations, such as responding to a subpoena or court order, or to protect the safety and security of our customers, our websites, or the general public.
How do we store your data?
We have implemented security measures to protect your information from unauthorized access, use, or disclosure. However, no website or internet transmission is completely secure, and we cannot guarantee that unauthorized third parties will never be able to defeat our security measures.
Marketing
Private Guide Bulgaria would like to send you information about our products and services that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt-out at a later date. You have the right at any time to stop Private Guide Bulgaria from contacting you for marketing purposes or giving your data to other members of Lemon Tours LTD.
What are your data protection rights?
Private Guide Bulgaria would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Private Guide Bulgaria for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Private Guide Bulgaria correct any information you believe is inaccurate. You also have the right to request Private Guide Bulgaria to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Private Guide Bulgaria erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Private Guide Bulgaria restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Private Guide Bulgaria’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Private Guide Bulgaria transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: tours@privateguidebulgaria.com
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org or our Cookie Policy page.
Privacy policies of other websites
The Private Guide Bulgaria website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Private Guide Bulgaria keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4 September 2024.
How to contact us
If you have any questions about Private Guide Bulgaria’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via email: tours@privateguidebulgaria.com
Opt-out of Matomo Analytics tracking
Our website uses Matomo Analytics to ensure a better user experience.
You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.
